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Messages - SaveinCloud

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Mod_Security / Re: Reseller panel - Login error
« on: June 05, 2023, 12:44:02 PM »
I disable the OWASP, changing to Comodo and disable firewall but didn't works, how i can testing each part in series exatelly can you explain me?

Mod_Security / Reseller panel - Login error
« on: June 03, 2023, 10:30:53 AM »
Hello everyone, i have a problem with my CWP Panel, when i try to access the control panel of one reseller i can't. And when i try login whith a user login a password appears the error message "failed" in the upper right corner.

I suposed to be a problem with the Mod Security on the server, i try disable the mod security on [security > Mod Security > domains] but tstill didn't working, someone can help me with that?

That are the error_log of the specified domain account:

[Sat Jun 03 05:54:50.019466 2023] [:error] [pid 21079:tid 140398160758528] [client] [client] ModSecurity: Warning. Match of "within %{tx.allowed_methods}" against "REQUEST_METHOD" required. [file "/usr/local/apache/modsecurity-owasp-latest/rules/REQUEST-911-METHOD-ENFORCEMENT.conf"] [line "43"] [id "911100"] [msg "Method is not allowed by policy"] [data "POST"] [severity "CRITICAL"] [ver "OWASP_CRS/3.3.2"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [tag "paranoia-level/1"] [tag "OWASP_CRS"] [tag "capec/1000/210/272/220/274"] [tag "PCI/12.1"] [hostname ""] [uri "/wp-login.php"] [unique_id "ZHr_2ZR_hnCPUCIAxWxvxAAAAQo"]

CWPpro version:
Apache version: Apache/2.4.48
PHP version: 7.3.33

Best regards,

Yohrannes S. Bigoli.

Updates / Re: Resellers not working in
« on: October 14, 2021, 05:48:34 PM »
I have the same problem, on 8 machines with the CWP Pro, when the dealer accesses, it shows the warning:

You are not authorized to use this module, the PRO license is required

I don't understand the solution given above, what needs to be done in the Reseller Module?

Backup / Re: All backups failing to run correctly
« on: February 09, 2021, 07:44:15 PM »
I am also having the same problem, what is the solution forecast?

Aplications / Re: Mail file attachment error
« on: October 21, 2020, 01:01:17 PM »

I look into /usr/local/apache/domlogs

Saw the error [crit] 4548#0: *1289399 open() "/var/lib/nginx/tmp/client_body/0000000359" failed (13: Permission denied)

Found this solution:

Updated the nginx.conf http by including the line client_body_temp_path /tmp 1 2;

Then restarted nginx.


Aplications / Mail file attachment error
« on: October 19, 2020, 02:32:49 PM »

I work as a technical support at SaveinCloud in Brazil and we are experiencing a problem when trying to attach/upload a file to the roundcube mail.

Every email account on the same server returns the same error: ''An error occured, Failed to upload the file''

Gabriel Lopes
IP Company | SaveInCloud

Aplications / Re: Information general Configuation Package
« on: June 29, 2020, 02:26:30 PM »

We would also like to know the recommended numbers for these variables.

We limit with:
nproc = 40
apache_nproc = 40
open files = 100

And we wanted to know if these values are interesting, what do you think?

This would be the most basic plan, in the others we gradually increased.

No, but could you please say to us how to solve it?

Ou Support Team can solve in the other times that this problem happens.

Kind Regards,

Support Team.

CentOS Configuration / Hourly Emails doesn't work.
« on: June 29, 2020, 01:44:28 PM »

I am from the SaveInCloud/IPCompany Support Team,

After some tests we have noticed that the hourly mail limit doesn't work properly,

We used one test email to send 25 emails to differents emails, and everyone received,

If possible, we want to know how to solve this problem with Hourly mail limit and why it doesn't work,

Kind Regards,

Guilherme Amate

DNS / Re: TXT field size in CWP DNS
« on: May 20, 2020, 11:32:08 AM »
Okay, it adds the DKIM, but it is added with the small key.

When a larger key is added, as mentioned before, it is in error. The Google standard is higher than the CWP standard.

DNS / TXT field size in CWP DNS
« on: May 19, 2020, 06:12:42 PM »

We realized, twice, that when generating a DKIM on Google, by default, it generates something like:
v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAhmbce9POMLdvU5K7sBwJjyZakELVSTfN5sivUGhh39GjJie83k3LManqmigZoKwaBZf7RJhLocwHKK8+/r0WuIBA0Ig69ZcAMuIFMkUMxbFYIf2WJjxHLBbqube8/gd51nbSKiThN53hNz7sy6hqHnIyTrhjxJAzjUeHnjXXFDQYIepC1eupKdVNMUeK1MFSwaFqTvjx8VHc9A7U54I8XuZrkLLf4TTwUYQ5xfmZ6lqk+xaN7U2NNlkxtWhn5WxCiSmGCjJmbsHXuq0Vyp6XaPyRnPyWdq4iCDZm+2ZKnxXrtsB6Z05GBD7HUHMECQh07Ux5xzsCKu1MnNgypJyO4QIDAQAB

When adding this content to the DNS TXT of a domain within the CWP, it is refused.

We have to generate the minor key:
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCL8txhviB9tD605dvC6dqpRHEf0IrPSyNKvRl3x5XDjLpw4FH0e2HCtS3JWKeqbx5NBhfbKKruyoV8L4L4wlXPr5ie6xb0aePfzqDVQMEsztzmunlKJDxDhHf2/h3zrK6Nzh76QgJbqF9EFkEYglBXxOSypGib6Qi443gY/XvG0wIDAQAB

We have to generate a new code for DKIM, at Google, with a smaller key, so that it can be accepted by the CWP's DNS.

Can this be corrected?


Daniel Guidolin


When we access a Reseller account, and go to the Manager, customer accounts are not listed, and do not show usage graphs.

When will this be resolved?

We saw that sometimes, it even shows something, but in 80% of the accesses it does not list the content.

I have the same problem.

Doing what they reported earlier, it did not resolve.

CentOS-WebPanel Bugs / Re: System folder links being deleted
« on: May 07, 2020, 11:22:28 AM »
I didn't find anything unusual in the cron services.

This happened on 3 different servers, on different dates, we have 8 servers running CWP, 5 of them have not had this type of problem yet.

I don't know if anyone else has ever had something like this, but I wanted to know what it could be, I don't know if maldet thought it could be something malicious ... but I don't think in the logs.

CentOS-WebPanel Bugs / System folder links being deleted
« on: May 06, 2020, 06:43:53 PM »
Hey guys!

We are having some very strange problems, this has already happened on 3 CentOS servers with CWP installed, always updated in the latest versions.

It turns out that, simply without doing anything, without running out of disk space, without running anything, in the middle of the night, the links in the folders below disappear:
usr/sbin sbin
usr/lib lib
usr/lib64 lib64
usr/bin bin

We need to turn off the CentOS VPS, mount the disk drive in another directory, and give the command below so that they are recreated, then we disassembled the drive and managed to connect the VPS without problems.
ln -s usr/sbin sbin;ln -s usr/lib lib;ln -s usr/lib64 lib64;ln -s usr/bin bin

When the problem occurs, we are unable to access SSH or CWP Services, the IP continues to respond normally to the drip, but we are unable to access anything.

CentOS 7.6 64 Bit
CWPpro version:

Has anyone been through something like this? We don't have that kind of problem with other VPSs that we use without the CWP, so we thought about asking for help here in the group.

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