Yes, I also noticed that. I sent them a question, but they do not respond with a solution if you don't pay.
It isn't problem to pay to solve problems, but I noticed that when I pay they only solve my current problem on my server (temporary fix) not future problem or maybe even to fix a bug.
So you don't know what was the problem or is it fixed and you aren't sure that this problem will not occur again in few weeks or months.
That’s why I tried to find a temporary fix myself.
Anyway, there are maybe some bugs in SSL creation and also with vmail_ssl.map creation and those double lines.
FIX:
I fixed today with manually checking what was the double lines in vmail_ssl.map files, and then in web panel >
WebServer settings > SSL certificates select Admin services for first double entry in vmail_ssl.map and turn on: FTP and CPANEL services. There is a bug because cpanel isn't added, just ftp, no matter, but that fix all doubles in vmail_ssl.map and vmail_ssl.map.db is created.
Anyway, just renew of SSL didn't help in first attempt. In 2nd I requested admin services cpanel and ftp.
For now it is fine.