Author Topic: Payment made but Web panel says unpaid invoice  (Read 617 times)

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Payment made but Web panel says unpaid invoice
« on: November 09, 2022, 01:29:06 PM »
After deploying CWP in my GCP, I upgraded to CWPpro as the 1st step. Made the payment but even after 1 day the invoice is shown as unpaid. Though I had all the messages and screenshot of the successful payments, it was still listed as unpaid invoice. Thought maybe some error and so I thought maybe I will make the payment again as losing 11 USD was not a big deal I thought. But the 2nd time also the same issues. This time I recorded all the steps. I have mailed CWP regarding the same with all screenshots but more than 48 hours, I am yet to hear from them. But they keep sending me reminders saying I have unpaid bills. There is no support or chat to get this resolved.

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Re: Payment made but Web panel says unpaid invoice
« Reply #1 on: November 09, 2022, 02:04:54 PM »
i think


cwp staff is not too active like before
i test set presales email, it took 3-5 days


they need 911 email about payment actually :D




btw what is your payment method ?

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Re: Payment made but Web panel says unpaid invoice
« Reply #2 on: November 14, 2022, 09:39:42 AM »
Same here although I was trying to prolong the CWP Pro. Wrote them a ticket and waiting for the reply for the fourth day. And as I see trying to repeat the payment wouldn't help either. Currently stuck being unable to create new accounts because free limit to 10.

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Re: Payment made but Web panel says unpaid invoice
« Reply #3 on: November 14, 2022, 11:26:57 AM »
Update:
Support fixed the issue.

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Re: Payment made but Web panel says unpaid invoice
« Reply #4 on: November 15, 2022, 04:39:54 AM »
Update:
Support fixed the issue.


so .. support team is back ?