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Installation / Re: No response from billing
« on: June 07, 2024, 09:02:51 PM »
Interesting response. Not quite what I was expecting.
"You must wait for a response from them, they can take between 24 and 72 hours to give you an answer.
Regards"
He may have just said "Your sale is not that important to us, Thanks for your payment."
"You must wait for a response from them, they can take between 24 and 72 hours to give you an answer.
Regards"
He may have just said "Your sale is not that important to us, Thanks for your payment."
2
Installation / No response from billing
« on: June 07, 2024, 05:46:38 PM »
Hi I purchased a NOC license more than 48 hours ago and have not had a confirmation on my order. I am not able to activate my servers.
I submitted a ticket to billing but have had no reply in days.
I would assume that std licenses are automated and noc licenses may take longer to review but days? We are in a very fast passed industry and response time can make or break. I feel you have a great product and have a chance to compete against cp but if I cant get a response to an order it gives me pause and wonder if this is the right product.
I submitted a ticket to billing but have had no reply in days.
I would assume that std licenses are automated and noc licenses may take longer to review but days? We are in a very fast passed industry and response time can make or break. I feel you have a great product and have a chance to compete against cp but if I cant get a response to an order it gives me pause and wonder if this is the right product.
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