Author Topic: There is an error, please check that the account no longer exists  (Read 1349 times)

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There is an error, please check that the account no longer exists
« on: September 07, 2018, 02:50:08 PM »
Hello,

There's a problem with restoring full backup generated by CWP. I get error "There is an error, please check that the account no longer exists"

Alo checked /home/, /var/vmail, /etc/password and /etc/shadow.

So I make full backup and then tried to restore on brandly new installation of CWP, whitout any users, but also get "There is an error, please check that the account no longer exists" again.

This is the last part of restore log:

2018-09-07 14:32:35 Exploring user directory in the backup :
2018-09-07 14:32:35 Successful User Validation
2018-09-07 14:32:35 {"user":"","domain":"grep: \/home\/tmpback\/full-backup_20180905093049\/cp\/: No such file or directory","action":"add","pass":"CWPtestPASS","email":"grep: \/home\/tmpback\/full-backup_20180905093049\/cp\/: No such file or directory","package":"2","inode":0,"limit_nproc":40,"limit_nofile":100,"server_ips":"78.90.67.46","backup":"ON"}
2018-09-07 14:32:36 {"status":"Error","msj":"Check All Fields (only lower caps are allowed and no special characters or empty spaces)"}
2018-09-07 14:32:36 Error trying to create the account (Check All Fields (only lower caps are allowed and no special characters or empty spaces))

It seem like backup script searching for "cp" folder witch is not exist.

Also in cPanel Migration tab there's no filds like username for acc and email address whitch to fill.

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Re: There is an error, please check that the account no longer exists
« Reply #1 on: September 12, 2018, 08:08:19 PM »
up !

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Re: There is an error, please check that the account no longer exists
« Reply #2 on: September 13, 2018, 07:09:28 AM »
Have you solved the problem?

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Re: There is an error, please check that the account no longer exists
« Reply #3 on: September 18, 2018, 02:43:03 PM »
Have you solved the problem?

Hello josemnunez ,

Unfortunately I don't.

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Re: There is an error, please check that the account no longer exists
« Reply #4 on: July 29, 2019, 07:34:17 PM »
I have this problem too and I was searching in google came accross this post did not want to create a new thread
what to do now? Have you guys resolved this issue?