Author Topic: CWP Pro: User accounts are locked  (Read 869 times)

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Re: CWP Pro: User accounts are locked
« Reply #15 on: January 21, 2019, 04:19:34 PM »
Hello

what is the status of the security module from the admin

Security -> User Login Segurity
It's not active and I didn't touched anything in it.

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Re: CWP Pro: User accounts are locked
« Reply #16 on: January 21, 2019, 04:44:37 PM »
this failure is very strange, but try this to solve, activate and deactivate the blocking service and let me know how it was

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Re: CWP Pro: User accounts are locked
« Reply #17 on: January 22, 2019, 04:08:56 AM »
this failure is very strange, but try this to solve, activate and deactivate the blocking service and let me know how it was
I tried to suspend the account and it shows the proper error, same with wrong password and wrong username. But when entering correct credentials it just always say "incorrect access" and I can't find any reason why this happens.

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Re: CWP Pro: User accounts are locked
« Reply #18 on: January 22, 2019, 06:20:10 AM »
Hi,

When I had this problem Mighty Dr.Wolf posted this suggestion: -

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hi
just go to the cwp admin and change the password of this customer to (Random Password)
and then with this RANDOM password go to the customer web panel and change it from there to whatever you want >>>
sorry for my english :)
Regards

===========================================================

This worked for me and I hope it helps you?

Kind regards

HTA

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Re: CWP Pro: User accounts are locked
« Reply #19 on: January 22, 2019, 07:58:37 AM »
Hi,

When I had this problem Mighty Dr.Wolf posted this suggestion: -

===========================================================

hi
just go to the cwp admin and change the password of this customer to (Random Password)
and then with this RANDOM password go to the customer web panel and change it from there to whatever you want >>>
sorry for my english :)
Regards

===========================================================

This worked for me and I hope it helps you?

Kind regards

HTA
I did that and nothing change, that's why I'm getting confused right now, but I changed the default mysql password, is that the case? But I already updated the mysql config file of cwp