Author Topic: Trial Premium licence doesn't switch to free  (Read 1969 times)

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Trial Premium licence doesn't switch to free
« on: May 28, 2020, 08:07:40 AM »
It was told that after 1 month of Premium trial Softaculous automatically switch to Free license.
Instead it shows me error message:
License Inactive
  Your license (###-###) is not active or it has expired. If your license has expired, please renew it to continue using this Software.

If has Refresh License link but nothing happens when I click on it.

How to switch to Free license?

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Re: Trial Premium licence doesn't switch to free
« Reply #1 on: May 28, 2020, 08:11:53 AM »
The free version of Softaculous will still work.  That's just a high pressure sales tactic by Softaculous.
Google Hangouts:  rcschaff82@gmail.com

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Re: Trial Premium licence doesn't switch to free
« Reply #2 on: July 22, 2020, 07:34:01 PM »
Interesting, thanks for letting know.
What I also see in the notifications that updates now fail.
Cron job that runs daily to check the updates for Softtaculous now reports that update failed:

Quote
The following software were updated during Automatic Cron Updates:
WordPress 5.4.2 - Failed
Drupal 7 7.72 - Failed
Drupal 8 8.9.2 - Failed
CE Phoenix 1.0.7.5 - Failed
Roundcube 1.4.7 - Failed
MediaWiki 1.27 1.27.7 - Failed
Drupal 9.0.2 - Failed
phpList 3.5.5 - Failed
Zenphoto 1.5.7 - Failed
TinyWebGallery 2.4.7 - Failed
MediaWiki 1.34.2 - Failed
AngularJS 1.8.0 - Failed
PmWiki 2.2.130 - Failed
WikkaWiki 1.4.2 - Failed
Dojo 1.16.3 - Failed
SitePad 1.3.8 - Failed
UVdesk 1.0.11 - Failed
DropzoneJs 5.7.1 - Failed
LESS 3.12.0 - Failed
JSZip 3.5.0 - Failed
MediaWiki 1.31 1.31.8 - Failed

The logs of the Updates are as follows:
WordPress
Updated version found.....Needs Update
Fetching Latest package......Could not SAVE latest package......Continuing
Mirror : s1.softaculous.com

Drupal 7
Updated version found.....Needs Update
Fetching Latest package......Could not SAVE latest package......Continuing
Mirror : s4.softaculous.com

Is there any way to fix it?

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Re: Trial Premium licence doesn't switch to free
« Reply #3 on: July 22, 2020, 07:48:25 PM »
Also I've noticed when login as user I see License inactive and can't install anything.
Seems it hasn't switched to Free license.


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Re: Trial Premium licence doesn't switch to free
« Reply #4 on: July 24, 2020, 04:49:11 PM »
After contacting Softaculous support it was fixed remotely.
I just had to click Refresh license once again.

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