Author Topic: Cannot add new cert  (Read 4684 times)

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Cannot add new cert
« on: August 11, 2019, 01:46:19 PM »
I am having a big problem with 2 different CWP web panels.  Both will not allow me to issue new certificates due to "domain does not point to this server".  Oddly, I can click on renew now button and the cert will renew.

Its driving me crazy.  ALL of my domains across 2 different cwp panels are giving the same error with ssl checkers. See for yourself.

https://www.digicert.com/help/   Try checking one of my domains.  lakeservers.com

Even the hostname has a problem.  You can check that one also.  server.foreveryours.us

Please help.

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Re: Cannot add new cert
« Reply #1 on: August 11, 2019, 04:09:57 PM »
So the problem was the firewall.  When I disable firewall I can issue new cert.

Firewall is a problem.  I have to disable firewall to do cwp update also.

How do I modify csf to eliminate these problems.?

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Re: Cannot add new cert
« Reply #2 on: August 12, 2019, 10:22:17 AM »
So the problem was the firewall.  When I disable firewall I can issue new cert.

Firewall is a problem.  I have to disable firewall to do cwp update also.

How do I modify csf to eliminate these problems.?

Seems to be a strange issue as CSF being enabled does not have any affect on Updates or certs, however, your case seems to be unique.

I recommend contacting CWP support to look into your issue.

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Re: Cannot add new cert
« Reply #3 on: August 12, 2019, 12:25:24 PM »
So you assume this is unique?   What made you come to that conclusion?

Telling me to contact paid support is not a solution.  If you have no solution then do not post.  Your post is not helping anyone in this forum.

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Re: Cannot add new cert
« Reply #4 on: August 14, 2019, 02:09:26 AM »
So you assume this is unique?   What made you come to that conclusion?

Telling me to contact paid support is not a solution.  If you have no solution then do not post.  Your post is not helping anyone in this forum.

Correct, this is unique issue and that's why I asked you to contact support. Not all the times, they charge to fix the issue, they will fix it if its a bug.

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Re: Cannot add new cert
« Reply #5 on: August 23, 2019, 08:03:45 AM »
Correct, if the issue is a CWP bug it will be fixed for free.
You can ask me to solve any problem with your server for some money in pm  ;)
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