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Author Topic: billing response time  (Read 662 times)

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cgauthey
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billing response time
« on: March 11, 2024, 10:14:26 AM »
hello I wrote to finance support on Wednesday for a billing problem no response what is the response time
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overseer
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Re: billing response time
« Reply #1 on: March 11, 2024, 01:56:29 PM »
Usually 24 hours, in my experience. Did you write to the billing team, not the support team?
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Starburst
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Re: billing response time
« Reply #2 on: March 11, 2024, 03:54:31 PM »
Did you email them or submit a ticket via the system?

Usually their billing department will respond in 24-48 hours.
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cgauthey
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Re: billing response time
« Reply #3 on: March 11, 2024, 09:52:32 PM »
Yes via a support ticket to the billing team but still no response after 3 days
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Starburst
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Re: billing response time
« Reply #4 on: March 11, 2024, 11:51:17 PM »
Then submit a ticket to support with the billing ticket number and note that it's been 3 days.

When I mentioned 24-48 hours, that normal hours. Monday - Friday.
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