« previous next »
Pages: [1]

Author Topic: billing response time  (Read 2223 times)

0 Members and 1 Guest are viewing this topic.

Offline
cgauthey
*
billing response time
« on: March 11, 2024, 10:14:26 AM »
hello I wrote to finance support on Wednesday for a billing problem no response what is the response time
Logged
Offline
overseer
*****
Re: billing response time
« Reply #1 on: March 11, 2024, 01:56:29 PM »
Usually 24 hours, in my experience. Did you write to the billing team, not the support team?
Logged
Offline
Starburst
*****
Re: billing response time
« Reply #2 on: March 11, 2024, 03:54:31 PM »
Did you email them or submit a ticket via the system?

Usually their billing department will respond in 24-48 hours.
Logged
Offline
cgauthey
*
Re: billing response time
« Reply #3 on: March 11, 2024, 09:52:32 PM »
Yes via a support ticket to the billing team but still no response after 3 days
Logged
Offline
Starburst
*****
Re: billing response time
« Reply #4 on: March 11, 2024, 11:51:17 PM »
Then submit a ticket to support with the billing ticket number and note that it's been 3 days.

When I mentioned 24-48 hours, that normal hours. Monday - Friday.
Logged
Pages: [1]
« previous next »