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Messages - CueBall

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Information / Re: Disappointed with CWP 🤬
« on: April 23, 2021, 05:54:50 PM »
Maybe I did.
I'm just another user here trying to help.
And am an odd ball, I switched over to CentOS 8 before RedHat's announcement.

But you can change the IP on your license at any time by logging in at:

Then under: Your Active Products/Services
Click on the license you want to update, and then at the bottom the next screen you will see "Change Server IP"
Just enter the correct base IP for your server and click on submit.

Give it 5-10 minutes, and then try and run sh /scripts/update_cwp via ssh on your server. And it should update.

Something happened with Let's Encrypt that another user & myself had a problem with the hostname SSL renewing.
After we temporally disabled the firewall and ran the change hostname, it worked. The re-enable the firewall (csf)

That Option not there in mine. They are aware of that too. Hence why they said they switch the IP, They didn't . They still haven't reply back. So Cancelled and request a refund. I use cpanel. I don't mind paying more if the service is better then the lack of support here with this company.


Information / Re: Disappointed with CWP 🤬
« on: April 22, 2021, 11:54:28 PM »

We've been running CWP for awhile now.
Sometimes, you just have to work problems out here on the forums or yourself.

Check a couple things.

1. Hostname is pointed to the right IP, and rDNS is set. (I know this sounds stupid, but if rDNS isn't correct, it can cause weird problems.)
2. In CWP billing software, make sure it has the servers correct Base Public IPv4.
3. Try & run: sh /scripts/update_cwp (This will Reset CWPpro, in licensing only)

Let me know if this works or doesn't.

Its Billing Support (Staff) at cwp7.  They said they changed the ip, witch they have not. Hence why i can't get the sh /scripts/update_cwp to download. I have already checked my ports to make sure their listen. I have done ping test to the server. SSH works fine ect. There support Tech at Cwp7 ssh into my server and determined that IP listed with Cwp7 need to be changed.

PHP Warning: file_get_contents( failed to open stream: Connection timed out in /usr/local/cwpsrv/htdocs/resources/admin/include/cron.php on line 0
PHP Notice: Undefined offset:1 in /usr/local/cwpsrv/htdocs/resources/admin/include/cron.php on line 0


Pinging 144.xxxxxxx with 32 bytes of data:
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63
Reply from 144.xxxxxxx: bytes=32 time=3ms TTL=63

Ping statistics for 144.xxxxxxxx:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms


Guess your misunderstanding what I'm Rant about ;)

Information / Re: Disappointed with CWP 🤬
« on: April 22, 2021, 08:21:00 PM »
You will be fine with cwp :)
I've had many doubts regarding stability and bugs, and even support, as previously I was cpanel user.
But after nearly a year of using cwp I am satisfied with panel.  :)

Well its been over 24hrs I have still yet to be able to upgrade to pro-version. Billing Support has really fumble the ball on this one.Give them couple more hours then I will be demand a refund and going back to cpanel. Cause this is the worst customer support (Billing) I have ever had to deal with.

Information / Re: Disappointed with CWP 🤬
« on: April 22, 2021, 04:56:55 PM »
Well I been with CWP7 for less 24hrs.  I order the pro cause it has functions/ module locked in free.

As far Tech support goes, They been really helpful and reply in timely fashion. As for Billing Support that's yet to be seen, As I been wait for over 4hrs now just fix a simple issue so I can move on with my workload that needs done. So in short being held up and not a good first impression of there Billing Support staff in my eye's.

Reading More and More    of the complaints. I'm Start to think cPanel might be the better way to spend my funds. Wipe and reloading everything can be a pain, But I rather waist 45min now doing that, then 100000 of hours down the road, If this what I'm expected to see down the road with cwp7.

Just my thoughts on this matter.
 :-\ :-\ :-\

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