Author Topic: all my websites Account Suspended  (Read 10233 times)

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all my websites Account Suspended
« on: December 29, 2021, 03:40:15 AM »
hello
my websites were giving 404 not found error today. I checked the error log.

/usr/local/apache/htdocs/
It states that there is no suspended-page folder.
I created this folder. but now all my sites are giving Account Suspended error.

isn't there a solution to this?
CWPpro version: 0.9.8.1109
Web Servers: nginx-varnish-apache
php-fpm

thank you.

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Re: all my websites Account Suspended
« Reply #1 on: December 29, 2021, 03:54:16 AM »
friends the problem continues to grow!
My friend has such an error. This error occurred on my 3 servers in total.

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Re: all my websites Account Suspended
« Reply #2 on: December 29, 2021, 03:58:23 AM »
same problem here all my servers the same

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Re: all my websites Account Suspended
« Reply #3 on: December 29, 2021, 04:00:51 AM »
Yep same here. All my sites down with a 404 error.

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Re: all my websites Account Suspended
« Reply #4 on: December 29, 2021, 04:07:26 AM »
all three of my sites show that they have been suspended

Account Suspended
Please contact your hosting provider to correct issues causing your website to be offline.


does anyone want to solve this problem ?

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Re: all my websites Account Suspended
« Reply #5 on: December 29, 2021, 04:10:57 AM »
same problem, 404 Not Found nginx/1.20.2

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Re: all my websites Account Suspended
« Reply #6 on: December 29, 2021, 04:15:01 AM »
I too woke up with a number of accounts suspended on different servers.

I attempted to change packages; change webservers; and a number of other fixes but found that it wouldn't remove .bandwidth listings from: /usr/local/cwp/users/suspended/

Several were in there even though they were within their quota limits.

After removing those *.bandwidth files, I had to manually rebuild the VHOSTs Conf.  I did so by adding/editing/changing the domain config file and selecting 'rebuild configuration' - I couldn't find a way to force rebuild all Vhosts so had to do each effected one manually.

On a few occasions I also had to restart the Apache/NGinx servers

Hope that helps and I'm not hit with that again after the next cronjob run!



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Re: all my websites Account Suspended
« Reply #7 on: December 29, 2021, 04:26:34 AM »
Same problem here on two different servers.
First with "Account Suspended" and second server with "404 Not Found"

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Re: all my websites Account Suspended
« Reply #8 on: December 29, 2021, 04:48:40 AM »
There is an issue with the new update suspending accounts due to bandwidth for some reason. I fixed it by doing this:

- Deleting the domains file here /usr/local/cwp/users/suspended/

- Go to User Accounts then List Accounts. Under actions switching the suspend account toggle and then switching it back.

Then the domain was working but the bandwidth usage still showed over the limit. So I then:

- Went to User Quote under User Account clicked the packages link in the text "You can change the user quota by editing packages." and changed the bandwidth limit to a very high amount.

So far so good but this is crazy that they'd let an update out like this that totally brings down websites. Hopefully they get another update out asap.


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Re: all my websites Account Suspended
« Reply #9 on: December 29, 2021, 05:34:49 AM »
I don't think that the bandwidth quota / suspend action starting to work is the problem - unless the bandwidth reading is wrong.

The issue would appear to be that the .bandwidth files in /usr/local/cwp/users/suspended/ would not delete under associated actions -eg change limits, change packages, suspend/unsuspend.  They need to be removed manually.

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Re: all my websites Account Suspended
« Reply #10 on: December 29, 2021, 05:54:24 AM »
Same here. It needs to be addressed asap. Any CWP team member around to comment?

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Re: all my websites Account Suspended
« Reply #11 on: December 29, 2021, 06:17:17 AM »
Can confirm that deleting .bandwith files in /usr/local/cwp/users/suspended/ and then rebuilding vhosts works.

Also changed bandwith limit in package from -1 to very high value, but cannot confirm it really helped.

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Re: all my websites Account Suspended
« Reply #12 on: December 29, 2021, 06:19:30 AM »
Can confirm that deleting .bandwith files in /usr/local/cwp/users/suspended/ and then rebuilding vhosts works.

Also changed bandwith limit in package from -1 to very high value, but cannot confirm it really helped.

I have tried its not working..

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Re: all my websites Account Suspended
« Reply #13 on: December 29, 2021, 06:22:54 AM »
Can confirm that deleting .bandwith files in /usr/local/cwp/users/suspended/ and then rebuilding vhosts works.

Also changed bandwith limit in package from -1 to very high value, but cannot confirm it really helped.

I have tried its not working..

How to rebuilding vhosts in new CWP panel?? Please guide me

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Re: all my websites Account Suspended
« Reply #14 on: December 29, 2021, 06:24:29 AM »
Can confirm that deleting .bandwith files in /usr/local/cwp/users/suspended/ and then rebuilding vhosts works.

Also changed bandwith limit in package from -1 to very high value, but cannot confirm it really helped.

I have tried its not working..

Have you tried suspend and unsuspend the account also? After that, look if the .bandwith files appear again in the folder, and delete them eventually.