No response from billing

[rhost]

Hi I purchased a NOC license more than 48 hours ago and have not had a confirmation on my order. I am not able to activate my servers.

I submitted a ticket to billing but have had no reply in days.
I would assume that std licenses are automated and noc licenses may take longer to review but days? We are in a very fast passed industry and response time can make or break. I feel you have a great product and have a chance to compete against cp but if I cant get a response to an order it gives me pause and wonder if this is the right product.

[Starburst]

Submit 2 tickets, 1 to billing, and 1 to support thru the interface.

In the support ticket, reference the billing ticket #.
They are usually pretty good, and pricing is usually based on how many IP's are in your IP allocation.
(e.g. a /16 is probably going to be way more than a /24)

[rhost]

Interesting response. Not quite what I was expecting.

"You must wait for a response from them, they can take between 24 and 72 hours to give you an answer.

Regards"

He may have just said "Your sale is not that important to us, Thanks for your payment."

[Starburst]

They are pretty good, if you do what I mentioned.

Sales tickets seem to get lower priority than they should.
We always try & plan 30 days out with anything we do provision wise. Which is always a good rule of thumb with any providers.