Recent Posts
21
DNS Manager / Re: ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by overseer on September 14, 2026, 11:49:53 AM »I think it's better practice (and more effective) to contact the dev team instead of bombing the forum.
22
Installation / Re: AlmaLinux 8 or 9?
« Last post by Starburst on September 14, 2026, 08:27:11 AM »We run AlmaLinux 9, who's active support ends on May 31, 2027, with security support ending on May 31, 2032.
AlmaLinux 8 active support ended on May 31, 2024 with version 8.10.
Security support ends on May 31, 2029.
AlmaLinux 8 active support ended on May 31, 2024 with version 8.10.
Security support ends on May 31, 2029.
23
Installation / Re: 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by Starburst on September 14, 2026, 08:22:31 AM »@logan68a
Creating multiple threads doesn't get a topic responded to faster.
It just kinda clutters up the forums, and sometimes when they get long, hard to keep track of.
I've already responded to: Topic: URGENT: CWP Pro deactivated before expiration – renewed twice – production serve
Just an FYI, we also run a Knowledge Base open to all at: https://starburst.help
And a New forums site at: https://sysadmin.help
Creating multiple threads doesn't get a topic responded to faster.
It just kinda clutters up the forums, and sometimes when they get long, hard to keep track of.
I've already responded to: Topic: URGENT: CWP Pro deactivated before expiration – renewed twice – production serve
Just an FYI, we also run a Knowledge Base open to all at: https://starburst.help
And a New forums site at: https://sysadmin.help
24
CSF Firewall / Re: ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by Starburst on September 14, 2026, 08:18:05 AM »Replied to your other thread - Topic: URGENT: CWP Pro deactivated before expiration – renewed twice – production serve
25
Information / Re: URGENT: CWP Pro deactivated before expiration – renewed twice – production serve
« Last post by Starburst on September 14, 2026, 08:09:54 AM »@logan68a
We are a partner/reseller (I never know what term to use) with CWP.
I've added the IP you posted temporarily: 82.197.66.21
You may have to restart the panel to see it active:
https://starburst.help/control-web-panel-cwp/control-web-panel-cwp-admin-tutorials/upgrade-control-web-panel-license-from-cwp-free-to-cwppro/
This will give you some time to continue to work with CWP (They do reply, depending on how many tickets they have) to resolve the issue.
We are a partner/reseller (I never know what term to use) with CWP.
I've added the IP you posted temporarily: 82.197.66.21
You may have to restart the panel to see it active:
https://starburst.help/control-web-panel-cwp/control-web-panel-cwp-admin-tutorials/upgrade-control-web-panel-license-from-cwp-free-to-cwppro/
This will give you some time to continue to work with CWP (They do reply, depending on how many tickets they have) to resolve the issue.
26
CSF Firewall / ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:43:01 AM »## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
27
DNS Manager / ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:42:15 AM »I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
28
CentOS 9 Problems / ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:39:17 AM »## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
29
CentOS-WebPanel Bugs / ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:38:15 AM »I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
30
CentOS-WebPanel GUI / ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:37:38 AM »## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
