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change it using ssh and try again.Log in using ssh as root.Then su usernamethen passwdEnter the new password twice and try if this works.And are you sure your are trying to login to the user control panel and not the admin one?
the best would be that you don't use special characters as this could cause an issue.Try using only a-z A-Z 0-9 combinations or something like this https://www.random.org/passwords/?num=5&len=12&format=html&rnd=new
passwd user
Hi sorry,the users created by cwp have no shell default.You should do this:Login as root using sshCode: [Select]passwd userAnd enter a new password twice.Can you confirm that htis works?
can you post hte login url?mask the domain by using domain.com