Author Topic: Get in touch with paid support  (Read 560 times)

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Get in touch with paid support
« on: May 11, 2018, 05:38:45 AM »
I have paid for support and am unable to submit a ticket.  I have sent emails but haven't seen a response.   I need help with this control panel and when I click on support ticket link on your website now it takes me to purchase support again.   I already have a subscription.   My PayPal email is separate from my email associated with this account.   Is that the problem here?


Please help.

Thanks


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Re: Get in touch with paid support
« Reply #2 on: May 11, 2018, 11:08:53 AM »
I just found https://support.centos-webpanel.com/ after two days coming back because my busy schedule and inability to find the link the first time apparently.   


I would add that the link centered at the top of the page that says SUPPORT should take the end user to "support" here:
https://support.centos-webpanel.com/

Instead your website takes you to buy support.   
http://centos-webpanel.com/support-services

One would think you need a link next to "support" that says "store" Hope this helps! ;)

Also the button on the control panel that says "support" again takes the end user to a store to buy a subscription.  Just a suggestion but from my interpretation  on where it needs to take the end user is https://support.centos-webpanel.com/clientarea.php 

Any Paid Support account should have an icon for clients want fast access their support from with in the CWP control panel
« Last Edit: May 11, 2018, 11:28:31 AM by b360 »