Author Topic: Roundcube - cannot connect to storage server  (Read 5034 times)

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Roundcube - cannot connect to storage server
« on: February 26, 2017, 06:43:16 PM »
I have updated my mail server using the CWP Mail MAnager, now my email was working properly, so I started getting the error cannot connect to Mail Storage server, as per other forums I saw this error and it said to yum uninstall dovecot, so I did and I reinstalled it, I am still getting the same error , I have already restarted the services and nothing is working.

Any suggestions would be greatly appreciated.

Thanks
Tom

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Re: Roundcube - cannot connect to storage server
« Reply #1 on: February 26, 2017, 09:39:31 PM »
check the sql details for roundcube

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Re: Roundcube - cannot connect to storage server
« Reply #2 on: February 27, 2017, 10:28:36 PM »
Thanks for the reply Sandeep, I couldn't find anything so I reran the Mail Manager, now I come up with this error:

Starting Dovecot Imap: doveconf: Fatal: Error in configuration file /etc/dovecot/dovecot.conf line 139: Unknown setting: managesieve_max_line_length
[FAILED]

Remember I uninstalled and reinstalled dovecot -- so is there something I should do with that line?

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Re: Roundcube - cannot connect to storage server
« Reply #3 on: February 27, 2017, 10:52:24 PM »
remove dovecot

yum remove dovecot

and then reinstall it by this command

yum install dovecot

see if your problem is resolved now or not

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Re: Roundcube - cannot connect to storage server
« Reply #4 on: March 02, 2017, 10:16:37 PM »
Sandeep, that worked thanks, however now the pop3 doesn't know the login passwords...meaning if I go through RoundCube it tells me login incorrect, so I tried from my smartphone using aquamail and same thing login is not correct...is there anyway to back up email and reinstall everything?

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Re: Roundcube - cannot connect to storage server
« Reply #5 on: April 12, 2017, 10:49:10 AM »
you can backup /var/vmail and do the necessary reinstallation

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Re: Roundcube - cannot connect to storage server
« Reply #6 on: April 12, 2018, 02:01:37 PM »
remove dovecot

yum remove dovecot

and then reinstall it by this command

yum install dovecot

see if your problem is resolved now or not

An old post but I have the same issue.

I followed your above instructions but failed. Any solution?

I am using the latest version of CWP 6 (0.9.8.419)

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Re: Roundcube - cannot connect to storage server
« Reply #7 on: April 12, 2018, 08:41:53 PM »
uninstall is not a good idea, you should check where the issue occurs and what is the exact issue, you can do that by simply checking rouncube logs
http://wiki.centos-webpanel.com/service-log-paths
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Re: Roundcube - cannot connect to storage server
« Reply #8 on: April 13, 2018, 03:48:53 PM »
uninstall is not a good idea, you should check where the issue occurs and what is the exact issue, you can do that by simply checking rouncube logs
http://wiki.centos-webpanel.com/service-log-paths

Evan from CWP team was kind enough to resolve the issue. He said that I deleted the localhost entry from /etc/hosts file while I did not.

I think this happened due to change of hostname and I hope it will be fixed in upcoming updates.