Recent Posts
31
Addons / ## 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:37:05 AM »I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
32
Installation / 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:36:29 AM »I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately **30 support tickets** regarding the same urgent issue, and I have received **no effective response or solution**.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on **September 23**. I had already paid for the renewal in **August**, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, **I paid again today**.
And the license is STILL not activated.
So at this point I have:
* Paid for the license before its expiration.
* Paid for the license again today.
* Opened approximately 30 support tickets.
* Received no meaningful response.
* Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
**I am asking for a service that has already been paid for.**
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
33
Updates / 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:35:49 AM »I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately 30 support tickets regarding the same urgent issue, and I have received no effective response or solution.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on September 23. I had already paid for the renewal in August, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, I paid again today.
And the license is STILL not activated.
So at this point I have:
Paid for the license before its expiration.
Paid for the license again today.
Opened approximately 30 support tickets.
Received no meaningful response.
Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
I am asking for a service that has already been paid for.
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
I have submitted approximately 30 support tickets regarding the same urgent issue, and I have received no effective response or solution.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on September 23. I had already paid for the renewal in August, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, I paid again today.
And the license is STILL not activated.
So at this point I have:
Paid for the license before its expiration.
Paid for the license again today.
Opened approximately 30 support tickets.
Received no meaningful response.
Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
I am asking for a service that has already been paid for.
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
34
Information / 30 SUPPORT TICKETS IGNORED – PAID LICENSE STILL NOT ACTIVATED
« Last post by logan68a on September 14, 2026, 06:34:46 AM »I am posting this publicly because I have reached a point where the lack of support from Control Web Panel is completely unacceptable.
I have submitted approximately 30 support tickets regarding the same urgent issue, and I have received no effective response or solution.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on September 23. I had already paid for the renewal in August, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, I paid again today.
And the license is STILL not activated.
So at this point I have:
Paid for the license before its expiration.
Paid for the license again today.
Opened approximately 30 support tickets.
Received no meaningful response.
Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
I am asking for a service that has already been paid for.
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
I have submitted approximately 30 support tickets regarding the same urgent issue, and I have received no effective response or solution.
This is not a minor inconvenience.
I operate production servers with real customers who depend on these services. When a paid license or critical service stops working, I expect at the very least a reasonable response from the company providing the service.
In my case, the license was supposed to expire on September 23. I had already paid for the renewal in August, well before the expiration date. Despite that, the license became inactive.
Because I urgently needed the service restored, I paid again today.
And the license is STILL not activated.
So at this point I have:
Paid for the license before its expiration.
Paid for the license again today.
Opened approximately 30 support tickets.
Received no meaningful response.
Been left with customers depending on a server affected by this situation.
This is simply not acceptable for a company providing software used on production hosting servers.
I am not asking for a favor.
I am asking for a service that has already been paid for.
I am also posting this as a warning to other hosting providers and CWP users:
If your business depends on CWP and you expect timely assistance when a critical licensing or production issue occurs, you should seriously consider the experience I am describing here before relying on their support.
I have been patient. I have opened tickets. I have paid. I have tried every reasonable channel available to me.
What else is a paying customer supposed to do to receive support?
I request that someone from CWP finally review this case, activate the license I have already paid for, and provide an explanation for what has happened.
This situation needs to be resolved immediately.
35
Backup / Re: Backup Manager Beta is not remembering password in destination
« Last post by xenios on September 14, 2026, 05:39:47 AM »OK, it works
36
Information / URGENT: CWP Pro deactivated before expiration – renewed twice – production serve
« Last post by logan68a on September 14, 2026, 04:41:38 AM »Hello,
I need urgent assistance with my CWP Pro license.
My license was supposed to expire on September 23, 2026, but it is already inactive.
I renewed and paid for the license in August, before the expiration date.
Today, September 14, I paid for the license again because it was still not active.
I have therefore paid twice, and the license is still not showing as Active.
Server IP: 82.197.66.21
The server has been checked:
CWP detects the correct public IP.
/scripts/update_cwp completes successfully.
PHP and ionCube are working.
CWP Security Audit is clean.
I have already contacted Support, Billing and Contact without receiving a response.
This is a production hosting server with important customers, and this issue is affecting my service.
Please urgently restore/activate my CWP Pro license and review the duplicate payments.
I can provide invoices and payment confirmations privately to CWP staff.
I need urgent assistance with my CWP Pro license.
My license was supposed to expire on September 23, 2026, but it is already inactive.
I renewed and paid for the license in August, before the expiration date.
Today, September 14, I paid for the license again because it was still not active.
I have therefore paid twice, and the license is still not showing as Active.
Server IP: 82.197.66.21
The server has been checked:
CWP detects the correct public IP.
/scripts/update_cwp completes successfully.
PHP and ionCube are working.
CWP Security Audit is clean.
I have already contacted Support, Billing and Contact without receiving a response.
This is a production hosting server with important customers, and this issue is affecting my service.
Please urgently restore/activate my CWP Pro license and review the duplicate payments.
I can provide invoices and payment confirmations privately to CWP staff.
37
Suggestions / Re: Please respond to my tickets.
« Last post by logan68a on September 14, 2026, 04:23:08 AM »I paid for my license twice, and my service was cancelled before the expiration date... My server's annual license was due to expire on September 23, 2026.
Transaction Date | Method/Gateway | Transaction ID | Total
10/08/2026 | PayPal (Credit Cards) | 4N0427128C675625B | $12.29 USD
They cancelled my license on September 13.
And I paid for it again on September 14, 2026, via PayPal.
I need you to activate my license RIGHT NOW.
Transaction Date | Method/Gateway | Transaction ID | Total
10/08/2026 | PayPal (Credit Cards) | 4N0427128C675625B | $12.29 USD
They cancelled my license on September 13.
And I paid for it again on September 14, 2026, via PayPal.
I need you to activate my license RIGHT NOW.
38
Suggestions / ACTIVATE MY LICENSE...... Poor Support !!!!!!
« Last post by logan68a on September 14, 2026, 04:20:59 AM »I paid for my license twice, and my service was cancelled before the expiration date... My server's annual license was due to expire on September 23, 2026.
Transaction Date | Method/Gateway | Transaction ID | Total
10/08/2026 | PayPal (Credit Cards) | 4N0427128C675625B | $12.29 USD
They cancelled my license on September 13.
And I paid for it again on September 14, 2026, via PayPal.
I need you to activate my license RIGHT NOW.
Transaction Date | Method/Gateway | Transaction ID | Total
10/08/2026 | PayPal (Credit Cards) | 4N0427128C675625B | $12.29 USD
They cancelled my license on September 13.
And I paid for it again on September 14, 2026, via PayPal.
I need you to activate my license RIGHT NOW.
39
Installation / Re: AlmaLinux 8 or 9?
« Last post by kadybee on September 14, 2026, 03:49:31 AM »I am firmly in the AlmaLinux 8 camp still
I use the mainline Nginx (AlmaLinux repositories).
thanks @overseer - that was my thinking too. While I've cleaned up the compromises on a couple of machines, they can't be fully trusted, so time to rebuild.
40
WebHosting-Billing / Urgent: Paid CWP license/service still not active
« Last post by logan68a on September 14, 2026, 03:21:05 AM »Hello CWP Support and Billing Team,
I have paid for my CWP license/service, but it still does not appear as active. I need your team to verify the payment and resolve the activation urgently.
This is a production server hosting important clients. Having the paid service remain inactive creates uncertainty and prevents me from relying on the service I purchased.
Please confirm receipt of my payment, explain what is preventing activation, and provide a specific timeframe for resolution. If anything further is required from me, please identify it clearly so this can be resolved without further delay.
I can provide the payment receipt and relevant account details through your private support channel.
As a paying customer, I expect a prompt response and the activation of the service purchased. Please treat this matter as urgent.
Marcelo
I have paid for my CWP license/service, but it still does not appear as active. I need your team to verify the payment and resolve the activation urgently.
This is a production server hosting important clients. Having the paid service remain inactive creates uncertainty and prevents me from relying on the service I purchased.
Please confirm receipt of my payment, explain what is preventing activation, and provide a specific timeframe for resolution. If anything further is required from me, please identify it clearly so this can be resolved without further delay.
I can provide the payment receipt and relevant account details through your private support channel.
As a paying customer, I expect a prompt response and the activation of the service purchased. Please treat this matter as urgent.
Marcelo
